ABOUT US
BEAUTY THEORY SALON CLIENT POLICIES Welcome to Beauty Theory Salon. We are honored that you have chosen our team for your beauty experience. Our goal is for every visit to feel personal, relaxing, and thoughtfully cared for. The following policies help us protect the time reserved especially for you while allowing our artists to provide every guest with exceptional service. Please review these policies before scheduling. By booking an appointment, you acknowledge and agree to the policies below. APPOINTMENT CHANGES AND CANCELLATIONS We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 48 hours’ notice. A fee equal to 50 percent of the scheduled service will be charged for: • Cancellations made within 48 hours of the appointment • Rescheduling requests made within 48 hours of the appointment • Missed appointments • Appointments canceled because of late arrival Cancellation fees cannot be transferred or applied toward a future appointment. A new deposit may be required before scheduling another service. By booking, you authorize Beauty Theory Salon to charge the applicable fee to the payment method on file when a policy violation occurs. LATE ARRIVALS Please arrive on time and prepared for your service. This allows your artist to provide the complete experience reserved for you without affecting the clients scheduled afterward. If you arrive late, your service may need to be shortened when possible. Arrivals of more than 15 minutes may need to be rescheduled. If there is not enough time to safely complete your service because of your late arrival, the appointment will be treated as a late cancellation and the applicable fee will be charged. PREPARING FOR YOUR APPOINTMENT Please review any preparation instructions included in your appointment confirmation. Arriving properly prepared allows your artist to provide the best possible results within the time reserved for you. Lash clients should arrive with clean lashes that are free of makeup, oils, mascara, strip lash adhesive, and other residue. Additional cleansing time may reduce the time available for your scheduled service. LASH REFILLS AND FOREIGN SETS We may accept lash refills over work completed by another artist. If you are arriving with a foreign set, please notify us before your appointment. Your artist will evaluate the condition, application, retention, and remaining coverage of the extensions. If the existing set cannot be safely or effectively refilled, a removal and full set may be recommended. Any changes to the service or price will be discussed with you before proceeding. SERVICE PAYMENTS AND REFUNDS Because each appointment reserves an artist’s time and includes customized services and professional products, all service payments are final. We do not issue refunds for completed services. However, if you experience a concern with your results, please contact us within 72 hours of your appointment. We will review the service and determine whether an adjustment is appropriate. SERVICE CONCERNS AND ADJUSTMENTS Your satisfaction is important to us. Concerns must be reported within 72 hours of the original appointment and may require an in person evaluation. If an adjustment is approved, it must be scheduled within the timeframe provided by the salon. Complimentary adjustments are intended to address concerns related to the original service. Changes in personal preference, damage caused after leaving the salon, or concerns resulting from aftercare instructions not being followed are not considered service corrections. GUEST POLICY To preserve a calm and comfortable environment, we kindly ask that you attend your appointment alone. Additional guests and children may not accompany you unless they are receiving a scheduled service or prior approval has been provided by the salon. LOCATION Beauty Theory Salon 14142 Minnieville Road, Suite 204 Woodbridge, Virginia 22193 Access information will be included in your appointment confirmation. QUESTIONS If you have questions about your appointment, preparation requirements, or any of our policies, please contact us before booking or before the cancellation window closes. We are always happy to provide clarification. Thank you for trusting Beauty Theory Salon. We look forward to welcoming you and creating an experience that leaves you feeling cared for, confident, and beautiful.
CANCELLATION POLICY
We understand that plans may change. If you need to cancel or reschedule your appointment, please provide at least 48 hours’ notice. Cancellations or rescheduling requests made within 48 hours of the appointment will result in a fee equal to 50 percent of the scheduled service. The same fee applies to missed appointments and appointments that cannot be completed because the client arrives more than 15 minutes late. Cancellation fees are nonrefundable and cannot be applied toward a future appointment. A new deposit may be required to schedule another service. By booking, you acknowledge this policy and authorize Beauty Theory Salon to charge the applicable fee to the payment method on file.
TEAM
Daniela Pelaez
Gabriela Cruz
Hi, I’m Gabriela, Co-owner & Operations manager of Beauty Theory Salon. I began my career in the beauty industry as a nail artist specializing in acrylic and builder gel services. Today, I focus on mentoring and educating aspiring nail artists through classes and mentorship programs. While I no longer take regular nail appointments, I proudly recommend our talented artists to provide you with the highest standard of care. If you have any questions about classes, mentorships, bookings, or salon services, I'm happy to help. We look forward to welcoming you to Beauty Theory Salon!
